![]() ![]() Basically scrambling for excuses not to do the right thing. They fobbed me off with excuses about not wanting to give away their price points or there was a slither of ducttape on the box which meant it wasn't original packaging. Promised multiple times to call me back to give me an update on my request for a reduction on the second sink but never contacted me. They just kept that intact item which is worth £100. I bought another sink from them but no discount given and no value assigned to the returned stand. I had to figure it out for myself and unfortunately my courier smashed the sink in transit.turns out you need to transport on a pallet but unbeatable bathrooms couldn't be bothered giving any guidance. Poor customer service Tried to return a sink and asked them the best way to do that. If you have any questions or would like to discuss your order, please contact us directly and we will be happy to help. We hope this has helped to clear up any confusion. Explaining that the refund showed as 'pending' while being processed by PayPal's eCheck system (a process over which we have no control). Additionally, our team responded to all of your emails. I can see that a refund was processed as soon as possible (the very next day) after the offered alternate products were deemed not suitable. We advise customers to check stock before purchasing to avoid any disappointment. Unfortunately, this particular item was out of stock at the time of your purchase. We don't advertise items as "in stock" due to the fact that they're available either from our warehouse, our partner warehouses or directly from the manufacturer themselves. We take comments such as this seriously and are not reflective of our usual service. We're very sorry to hear that you feel this way. Hi Shane, Thank you for taking the time to leave your feedback. ![]() Reply from Unbeatable Bathrooms Updated 27 Sept 2022 If you have any questions, please contact us directly and we will be happy to help! All the best, Unbeatable Bathrooms We will kindly request more information from the manufacturer regarding the packaging, if you'd like us to do so. The shower was ordered in brand new from the manufacturer. However, an alternate item was purchased by yourself elsewhere before the damage was reported to us, 1 month after it was delivered, allowing no time for us to provide the replacement. Upon notifying us of an item damaged in transit, we provide a replacement as soon as possible, subject to T&Cs. We advise customers to check deliveries before accepting. Despite doing everything we can to reduce the chances of any damage, we can't guarantee once they have been taken by the courier. Regretfully, there's no guarantee that fragile items such as ceramics won't accidentally obtain damage during transit. We sincerely apologise on behalf of the courier for the inconvenience caused. It appears that the courier experienced some delays, of which you were notified as soon as possible. Hi Drummond, Thank you for taking the time to leave your feedback. Reply from Unbeatable Bathrooms 30 Sept 2022
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